Thursday, May 22, 2008

Hooray for Urban Outfitters!

After my post last week with fun finds from Urban Outfitters, I decided I had to have that mirror. I ordered it the day after I posted it and it arrived on Wednesday! I was so excited when I saw the box, but as soon as I picked it up, I could hear that there was broken glass inside. Nooooooooooo! I was so mad!!

I opened the box to see that it was wrapped in a single piece of tiny bubble wrap. I'm not a genius, but I know that will not protect a mirror traveling across the country!

I got right on the phone to see what could be done. Would I have to mail a box of broken glass back to them and get another? And what would the chances be that it would arrive broken? The guy I spoke with was super nice and said they would get a new one out to me and they would make sure that it was wrapped appropriately. He also said that it would be a hazard to mail the broken mirror back (yeah, ya think?), so I could just discard it and they would send the new one ASAP! Score! Not only do I get my new mirror sent without the hassle of returning the broken one, I get to keep the broken one! If you look closely at it, there is only that piece of glass in the middle, so once I get rid of all of that, I can figure out a use for it. Perhaps a bulletin board? Maybe I'll lay it flat and use it as a tray or table centerpiece? I'm not sure yet, but I love this sort of project!

So while the people who packaged the mirror in the first place were morons for thinking it would make it in one piece, at least they have great customer service and fix their mistakes! For that, I will continue to shop at and rave about Urban Outfitters.


Muffin Cake said...

I like the mirror...can't wait to see how it looks in your house!

I do think it's amusing that they told you to discard of the recycled magazine mirror. Irony, anyone? ;)

the southern hostess said...

I'm so glad you ordered it! And I'm glad they're sending another one!